SHIPPING & RETURN
SHIPPING & HANDLING TIME
Orders are usually processed within 1-3 business days (i.e., Monday – Friday). Some orders, such as pre-order items, may take longer.
The order usually gets delivered in 5 - 7 days .We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
We offer free shipping only for orders in excess of Rs. 100.
You will be notified when your order ships from our warehouse with the shipment tracking number.
You can pay via all major VISA or MASTERCARD credit/debit cards using our payment gateway at the time of checkout. Payment is accepted in INR (Indian National Rupee) at the time of purchase. Duties and taxes are included in the price.
We are happy to offer a 10 days policy, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only when costs do not exceed Rs. 70 and for pincodes covered by our courier partners.
In case charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against customer refund. In case of non-serviceable pincodes, customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount.
In case of return or exchange, only the further process will initiate after checking the product correctly when the products are received at the warehouse. If Versavia receives any duplicate product, the same product will be sent again, and no return or exchange will occur.
It is up to the company to initiate a return or exchange; the customer can not claim for that.
In case of dispute, claim, or legal action arising out of this policy, the parties shall be subject to the jurisdiction of courts in Lalitpur (U.P.).
RETURN SHIPMENT PROCESS
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable.
The customer can cancel the order within 24 Hours of placing it directly by contacting us on a Call.