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FAQ

Delivery
  • How much does it cost me to have a versavia product delivered to my home?
    versavia provides free shipping on all items within India.

  • What is the estimated delivery time?
    For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 5 to 7 business days. 

    The rest of our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

    Please note that the business days mentioned do not include Sundays and festive holidays.
  • How will the delivery be done?
    We process the national delivery only through reputed insured couriers like Bluedart. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused. 
  • How safe is my product?
    Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart for orders within India. Please do not accept any package that has been tampered with.
  • Does versavia deliver internationally?
    Currently, we take orders for delivery only in India.
  • Can I change my shipping address after I have place an order?
    Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Delight team at 7007271584 for assistance.

  • For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.
Returns and Exchanges
  • What is your Money Back Policy?
    Our 10-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 10 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.

    This is, however, applicable for orders within India only.
  • Will you withhold some shipping charges when I return the product within 10 days?
    No. When we said, we'll return the money you paid in full, we meant it.
  • Will I have to pay for shipping the product back to you?
    We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 10-day money back policy.

    This is, however, applicable for orders within India only.